2nd September 2009
Case Reference Number FS50232537
Dear Mrs Oliver
Further to previous correspondence we regret to advise that it is still not possible to allocate your complaint to a caseworker.
We apologise for the continuing delay. However we are dealing with outstanding complaints as quickly as we can and your complaint is continuing to progress up the queue. We are constantly reviewing and improving our internal processes in order to try and identify new ways to speed up complaints handling and to maximise our efficiency. For example, we are we are continuing to work with public authorities to resolve disputes informally where it is appropriate to do so.
We appreciate you will be disappointed by this continuing delay but we will keep you updated every twelve weeks about the status of your complaint.
Yours sincerely
FOI Operations – Local Government
Information Commissioner’s Office
